Rubbish Removal Holland Park Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Holland Park provides waste collection and rubbish removal services within its service area. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means any individual, business, landlord, managing agent or organisation that requests or receives our services.
Services means any rubbish removal, waste collection, loading, clearance, transportation, or related service provided by us.
Waste means any items, materials, refuse, junk, furniture, appliances, green waste, construction waste or other discarded matter we are instructed to collect, subject always to applicable waste regulations and exclusions set out in these terms.
Premises means the property or location where the Services are to be provided.
We, us, our means the operator trading as Rubbish Removal Holland Park.
2. Scope of Services
We provide waste collection and rubbish removal services within Holland Park and surrounding areas, subject to operational availability. Our Services may include domestic rubbish removal, commercial waste collection, garden waste removal, bulky item collection, and light clearance work, as agreed at the time of booking.
We reserve the right to refuse to collect certain types of waste, including but not limited to hazardous, toxic, medical, chemical, pressurised, or otherwise prohibited materials under applicable waste regulations. We may also decline collections where access is unsafe, where the waste differs substantially from the description provided at booking, or where local conditions prevent safe operation.
3. Booking Process
3.1 Booking requests can be made by phone or email, or through any other communication method we may make available from time to time. All bookings are subject to availability and are not confirmed until we have provided a confirmation and, where required, received any deposit.
3.2 At the time of booking, the Customer must provide accurate and complete information, including the Premises address, access details, type and approximate volume or weight of Waste, any parking restrictions, and any other material circumstances that may affect the performance of the Services.
3.3 We may provide an estimated price based on the information supplied at the time of booking. This price is indicative only and may be adjusted on site if the volume, weight, nature or location of the Waste differs from the original description, or if additional work is required.
3.4 The Customer is responsible for ensuring that someone with authority is present at the Premises at the agreed time to grant access, confirm the Waste to be collected, agree any variations in price, and make payment where applicable.
4. Service Attendance and Access
4.1 We will use reasonable endeavours to attend the Premises within the agreed time window. However, all times are estimates and may be affected by traffic, weather, access issues, or other factors beyond our control. We shall not be liable for any loss arising from delay or failure to attend within a particular time frame.
4.2 The Customer must ensure safe, clear, and reasonable access to the Premises and the Waste. This includes ensuring that any gates, doors, or shared access ways are unlocked or otherwise accessible, that any necessary permissions from third parties (such as building management or neighbours) have been obtained, and that the collection route is free of unnecessary obstructions.
4.3 If we are unable to access the Premises or the Waste at the agreed time, we may at our discretion charge a call-out fee, a waiting charge, or treat the visit as a late cancellation under clause 7 below.
5. Waste Description and Exclusions
5.1 The Customer is responsible for accurately describing the Waste and identifying any items that may be hazardous, restricted, or subject to special handling requirements. We reserve the right to refuse to collect any Waste that we reasonably believe is unsafe, unlawful, or beyond our authorised scope of services.
5.2 We do not normally collect the following categories of Waste: asbestos, clinical or medical waste, liquids including paint and solvents, chemicals, oil and fuel, gas bottles, pressurised containers, explosives, radioactive materials, and any item that is prohibited by current waste management legislation or guidance.
5.3 If any prohibited or hazardous materials are discovered after collection has commenced, we may suspend the Services, return such materials (if safe to do so), or arrange specialist disposal at the Customer’s additional cost. The Customer shall be liable for any fines, penalties, or costs arising from improper disclosure of such materials.
6. Pricing and Payments
6.1 Our charges may be based on the volume of Waste (for example, the proportion of a vehicle load), weight, time on site, specific items collected, or a combination of these factors. We will explain the basis of charging at or before booking, and confirm or adjust the price on site once we have assessed the Waste.
6.2 All prices are quoted exclusive of any applicable taxes or statutory charges, which will be added where required by law. We reserve the right to adjust our prices at any time, but such changes will not affect confirmed bookings already accepted by us.
6.3 Unless otherwise agreed in writing, payment is due in full at the time the Services are provided, and in any event before our operatives leave the Premises. We may accept cash, card, bank transfer or other methods notified by us from time to time.
6.4 For business Customers with approved accounts, payment terms will be stated on the invoice. If no terms are specified, payment is due within 14 days of the invoice date. We reserve the right to charge interest on overdue amounts at the statutory rate applicable to late commercial payments, together with any reasonable costs of debt recovery.
6.5 If payment is not made when due, we may suspend further Services, withhold waste transfer documentation until payment is received, or cancel future bookings without liability.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by giving us clear notice. Cancellations or significant changes made more than 24 hours before the scheduled arrival time will normally be accepted without charge.
7.2 If the Customer cancels within 24 hours of the scheduled arrival time, fails to provide access, or is not present at the Premises when our operatives attend, we may at our discretion charge a cancellation fee to cover our costs, including any travel and lost time.
7.3 If we need to cancel or change a booking due to circumstances beyond our reasonable control, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment. We shall not be liable for any loss of profit, business interruption, or other consequential loss arising from such cancellation or rescheduling.
8. Performance of Services
8.1 Our operatives will, where reasonably possible, load the Waste from the Premises, including from inside areas or gardens, provided it is safe and lawful to do so. We may refuse to access areas that we consider unsafe, unreasonably dirty, structurally unsound, or otherwise inappropriate for our staff.
8.2 The Customer is responsible for identifying any items that are not to be removed. We accept no liability for the removal of items that the Customer did not clearly separate or identify as not being Waste.
8.3 We will take reasonable care in performing the Services but shall not be responsible for normal wear and tear, minor scuffs, or marks that may occur when removing bulky items through tight spaces. The Customer should protect floors, walls, and fixtures where necessary before our arrival.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law.
9.2 Subject to clause 9.1, our total liability to the Customer in respect of all losses arising under or in connection with the Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Service in connection with which the claim arises.
9.3 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of contracts, loss of data, or loss of goodwill arising out of or in connection with the Services.
9.4 The Customer shall be responsible for and indemnify us against any loss, damage, or cost arising from the Customer’s breach of these Terms and Conditions, including the provision of inaccurate information, the presentation of prohibited Waste, or failure to obtain necessary permissions for access or removal.
10. Waste Handling and Regulations
10.1 We operate in accordance with applicable UK waste management laws and regulations. We will transport and dispose of Waste only at authorised facilities and will take reasonable steps to ensure responsible disposal, reuse, or recycling where practicable.
10.2 Where required, we will provide a waste transfer note or other documentation to confirm the lawful transfer of Waste. The Customer must retain such documentation as evidence of proper disposal, especially for business or commercial Waste.
10.3 The Customer warrants that they have the authority to transfer the Waste to us and that the Waste is not contaminated or mixed in a way that breaches regulatory requirements. The Customer remains responsible for the Waste until it is accepted by us at the point of collection.
11. Customer Obligations
11.1 The Customer agrees to cooperate with us in all matters relating to the Services, including providing accurate information, safe access, and timely instructions. The Customer will ensure that children, pets, and unauthorised persons are kept away from the work area while the Services are being performed.
11.2 The Customer must not request or require our operatives to perform any service that is unsafe, unlawful, or not covered by these Terms and Conditions. We reserve the right to decline any such request.
11.3 The Customer shall be responsible for obtaining any permits, parking dispensations, or approvals that may be required for our vehicle to attend and load Waste. Any fines or penalties arising from the Customer’s failure to arrange appropriate permissions may be charged to the Customer.
12. Complaints and Service Issues
12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, giving a clear description of the issue and any supporting information. We will investigate complaints promptly and seek to resolve them fairly.
12.2 Where a complaint relates to damage or alleged loss of items, the Customer must notify us in writing within 48 hours of the Service being carried out, providing photographs and any other relevant evidence. Failure to report within this period may affect our ability to investigate and, where appropriate, offer a remedy.
13. Data Protection and Privacy
13.1 We may collect and process personal data such as names, contact details, addresses, and payment information for the purposes of managing bookings, providing Services, processing payments, and meeting legal obligations.
13.2 We will handle personal data in accordance with applicable data protection laws and use it only for legitimate business purposes connected with our Services, or as otherwise required by law.
14. Changes to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings once the revised terms are published or otherwise communicated. Existing confirmed bookings will remain subject to the version of the terms in force at the time of confirmation, unless a change is required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By placing a booking or using the Services of Rubbish Removal Holland Park, you confirm that you have read, understood and agree to these Terms and Conditions.
